Source revision:
AIDB Marketing Services, operating the Simpleweb brand, is the party responsible for payments received under Simpleweb proposals or invoices and for reviewing any refund request under this policy. Cancellation is reconciled against completed work and agreed, non-recoverable third-party costs. An itemized breakdown shows the charges and unused balance to be refunded. Nothing in this policy excludes rights that cannot be excluded under applicable law.This review draft is not legal advice or an approved final policy. It reflects the confirmed business correspondence address and selected payment and cancellation terms. Remaining business-identifier, jurisdiction, provider, retention, and other policy details remain subject to review.
- Keep the selected completed-work and agreed non-recoverable-cost calculation consistent across proposals, invoices, and project documents.
- Specify tax treatment and any agreed third-party costs in the proposal; no general administrative fee or additional deduction is established here.
- Document the billing-review decision-maker and response process. The privacy and enquiry contacts are not assigned billing authority by this policy.
- Remaining legal and liability wording stays subject to review; no fixed refund-processing deadline or final legal approval is claimed.
Completed work and cancellation charges
On cancellation, completed work within the agreed scope remains chargeable. We provide an itemized breakdown of that work and any agreed, non-recoverable third-party costs, then refund the unused balance of payments received.
This approach applies to the agreed services below. Starting work or reserving capacity does not make all payments non-refundable.
- Website strategy and discovery
- UI/UX design and visual direction
- Frontend, backend, and CMS implementation
- Lead capture, analytics, forms, and integrations
- Content architecture, copywriting, and publishing setup
- Launch, QA, support, and maintenance work
Advance payments and deposits
The landing-package payment schedule is 50% in advance, 25% at final approval, and 25% before domain and website transfer. Advances and milestone payments count toward the agreed project price; they are not automatically non-refundable.
If the project is cancelled, we reconcile payments received against completed work and agreed, non-recoverable third-party costs, provide an itemized breakdown, and refund the unused balance. A pause does not by itself establish an additional charge or change that cancellation approach.
Third-party costs and pass-through expenses
A cancellation deduction for a third-party cost must be agreed for the project and non-recoverable. The itemized breakdown identifies the cost. A vendor purchase or commitment alone does not make every third-party charge deductible.
Vendor refund or credit terms affect whether a cost is recoverable; a recoverable amount is not treated as a non-recoverable cancellation cost. Domain, hosting, subscriptions, licenses, and other third-party scope or charges are specified in the proposal. The landing packages' included first-year domain and hosting are not separately charged merely because they are listed here.
Cancellations, pauses, and client delays
A client may request a pause or cancellation through the project contact channel. On cancellation, we charge for completed work and agreed, non-recoverable third-party costs, provide an itemized breakdown, and refund the unused balance of payments received.
Missing content, approvals, access, payment, feedback, or other project inputs may pause delivery or affect timing. Such a pause does not itself make all payments non-refundable or add a reserved-capacity charge.
Revision and scope disputes
Requests for revision, improvement, or correction should be handled through the agreed review process. A request for additional changes, different creative direction, new functionality, extra pages, new integrations, or altered requirements is not a refund request and may require a separate estimate.
Concerns about defects in agreed deliverables are reviewed against the agreed scope and project responsibilities. Additional work or a changed creative direction may need a separate proposal. If the project is cancelled, the completed-work and agreed non-recoverable-cost calculation above still applies, without excluding applicable rights.
Refunding the unused balance
After cancellation, the unused balance is the amount of payments received remaining after charges for completed work and agreed, non-recoverable third-party costs. We provide an itemized breakdown and refund that unused balance; this is not a solely discretionary refund policy.
This policy does not establish an administrative charge, a blanket gateway-fee or tax deduction, or a fixed refund-processing deadline. The relevant project and payment details are considered in the billing review. Rights that cannot be excluded under applicable law remain unaffected.
Chargebacks and payment disputes
Please contact Simpleweb with the relevant project and payment details so the scope, work record, costs, and itemized calculation can be reviewed. This request does not restrict rights available under applicable law or the payment provider's dispute process.
A payment dispute is reviewed using the project record and the cancellation calculation above. Merely reserving time does not establish a separate cancellation charge.
How to request a billing review
To request a billing review, contact Simpleweb.in with your name, company, invoice number, payment date, project name, and a clear explanation of the issue. We may ask for additional information to verify the request and review the project record.
The review identifies payments received, completed work, agreed non-recoverable third-party costs, and the unused balance to be refunded, with an itemized breakdown. No named billing decision-maker or fixed response or refund deadline is established by this draft.
Updates to this refund policy
We may update this refund policy as our services, pricing, payment model, legal requirements, or operating practices change. The latest version will be posted on this page with the updated date.
If a signed agreement, proposal, invoice, or project-specific document includes different refund or cancellation terms, that document will usually control for the relevant project.